Return Policy

We maintain a structured return review process to ensure product quality standards are upheld.

Return Request Period

Return requests must be submitted within 15 calendar days of confirmed delivery.

Eligibility Conditions

To qualify for return consideration:

  • Item must be unused

  • Item must be in original packaging

  • All included components must be present

  • Product must not show signs of installation, wear, or alteration

Items Not Eligible for Return

The following are not eligible:

  • Clearance or final-sale products

  • Opened consumable goods

  • Personalized or special-order items

  • Products damaged after delivery

Return Authorization

All returns require written authorization prior to shipment. Unauthorized returns may not be accepted.

To request authorization, email:
service@kitchenwarecraft.com

Include your order number and reason for request.

Inspection & Refunds

Returned products are inspected within approximately 5 business days of receipt.

If approved, refunds are issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are not refundable unless the return results from a fulfillment error.

Damaged Items

If an item arrives visibly damaged, notify us within 48 hours of delivery and provide photo documentation. We will review and determine appropriate resolution.